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IT Services

About IT-Services

Sharda University Agra has a very professional systematic support and delivery system. The purpose of IT Service Department of the University is to ensure that users receive appropriate help in a timely manner. Our service department is staffed with trained network and system administrators who care for users Laptops/Desktops and network up and running. IT service management activities – drived by policies, organized and structured in processes and supporting procedures – that are performed by IT service department to design, plan, deliver, operate and control information technology (IT) services offered to customers. User’s satisfaction is our number one priority. Assigning tasks to support engineer throughout each work day that are based on SLAs, support engineer availability, and the support engineer skills.

IT service department take care Data Center Management & distribution of Internet bandwidth and maintained to server 24 X 7. To ensure proper connectivity and throughput a proper systematic layout plan put in place (Fiber & Copper Both). Wi-Fi Network is also Design & lay in the campus for users.

To ensure proper IT service delivery we have Helpdesk system in place, user can also approach over phone and mail for any type of IT support. A dedicated team of 18 skilled staff has been deputed in different place to deliver IT services promptly.

IT Help Desk Support System

For any IT related inconvenience you can contact us
through any of the following channels.

  • MAIL
    Register your issue by
    Email on IT Help Desk. ithelpdesk@agra.sharda.ac.in
  • CALL
    Call on Help Desk
    (within office hrs. only)
    Visit to Data Center
    First Floor ASET Building (within office hrs. only)